Customer Relations for Tourism
Customer Relations for Tourism
Station supporting:
http://customerrelations.pbwiki.com
http://customerrelations.pbwiki.com
Station feed:  Created by: Graham Stanley |
Created on: 26 Mar 2006 Language: English |
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Online Travel Agency (13.88MB; download) -- Chat with David Clarke, Managing Director of Webjet, Australia’s only online travel agency.
Among other things talked about:
* the origins of Webjet and their vision for online travel services
* building the site on Microsoft’s .NET technology and how to manage risks as an early adopter
* the failings of the travel industry to provide genuine service and potential opportunities for the future of the industry
* the economics of travel agencies and airline commission structures
Selected by: Graham Stanley [ stations ], Sun, 26 Mar 2006 22:36:12 UTC
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Talk About Service (7.11MB; download) -- An interview with Karen Ellis, the Customer Service Manager of the busiest airport in the world. They try to find customers who need help before the customer has to ask! Selected by: Graham Stanley [ stations ], Sun, 26 Mar 2006 22:06:41 UTC
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